Return Policy for SportRoyal

Effective Date: January 14, 2025

At SportRoyal, we value our customers and want to ensure that you are completely satisfied with every purchase. If you are not fully satisfied with your order, we are here to help. Please read the details of our Return Policy below to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility

We accept returns under the following conditions:

1.1 Time Frame for Returns

  • All returns must be requested within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

1.2 Condition of Returned Items

  • Items must be in new, unused, and resalable condition. This includes all original packaging, tags, and labels still attached.
  • The item must not be damaged, worn, or washed.
  • Items must not be personalized or custom-made, as these are non-returnable.

1.3 Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Sale or clearance items
  • Personalized or custom-made products
  • Hygiene products, such as fitness equipment with used or opened packaging.

If you are unsure whether an item qualifies for return, please contact us at info@sportroyal.click for more information.

2. How to Initiate a Return

Returning an item is easy with SportRoyal. Just follow these steps:

2.1 Contact Us

To start the return process, please email us at info@sportroyal.click with the following information:

  • Your order number
  • The name of the item(s) you wish to return
  • The reason for the return

Our team will respond within 24-48 hours with instructions on how to proceed. You will also receive a Return Authorization (RA) number, which is required to complete the return process.

2.2 Preparing Your Return

Once you have received your RA number, please follow these steps:

  • Pack the Item: Place the item(s) in their original packaging if possible. Ensure all accessories, manuals, and other components are included.
  • Include RA Number: Write your RA number on the outside of the return package.
  • Proof of Purchase: Include a copy of your receipt or proof of purchase inside the package.

2.3 Shipping Your Return

Once your package is ready, you will need to ship the item to our warehouse address. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective item or wrong product sent).

  • Return Address:
    SportRoyal
    1901 Hershell Hollow Road
    Renton, Washington, United States
    RA Number: (provided by customer service)

Please use a trackable shipping method and retain the receipt for proof of shipment. We cannot be held responsible for lost or damaged items during the return shipping process.

3. Refunds and Exchanges

3.1 Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After approval, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment, and it may take several business days for the funds to appear on your account, depending on your payment provider.

  • Original Payment Method: Refunds will be credited to the same payment method used during the purchase.
  • Shipping Costs: Please note that original shipping fees are non-refundable unless the return is due to a mistake on our part.

3.2 Exchanges

If you would like to exchange an item for a different size, color, or model, we recommend placing a new order for the replacement item and returning the original item for a refund. This ensures that your replacement item will be shipped promptly.

3.3 Partial Refunds

In cases where returned items are not in their original condition, are damaged, or missing parts for reasons not due to our error, we may offer a partial refund.

4. Damaged or Defective Items

We are committed to delivering high-quality products. If you receive a defective or damaged item, please follow these steps:

  • Contact Us Immediately: Reach out to our customer service team within 7 days of receiving the product.
  • Provide Evidence: To speed up the process, please include photos of the damaged or defective item, along with a description of the issue.

We will provide you with a prepaid return label and either:

  • A full refund
  • A replacement item at no extra cost

5. Return Shipping Costs

  • Customer Responsibility: If the item is being returned due to a change of mind, incorrect size, or any reason not related to an error by SportRoyal, the customer is responsible for the return shipping costs.
  • Free Return Shipping: If the return is due to our error (e.g., defective product, wrong item received), we will provide you with a prepaid shipping label for free return shipping.
  • Return Shipping Method: We recommend using a trackable shipping service to ensure that the returned items reach us. Shipping costs are non-refundable.

6. International Returns

If you are returning a product from outside the United States:

  • You will be responsible for all return shipping costs and any customs duties, taxes, or import fees incurred.
  • Please contact us at info@sportroyal.click for return instructions if you are located outside the U.S.

7. Late or Missing Returns

If your return is late or you haven’t received your refund after 7 business days of returning your item, please contact us at info@sportroyal.click. Our team will investigate and resolve any issues as quickly as possible.

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with a new “Effective Date.” We encourage you to review this policy regularly to stay informed about our return practices.

9. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please feel free to contact us: